Superior Solutions / Digitalization
06 / 08From fragmented processes
to a connected way of working.
We bring order to how information flows and how work gets finished. Sometimes configuring a few tools is enough; other times applications, automation and process changes are needed.
One piece of the solution
Roles & approvals
We define responsibilities, access, deputies and validation routes.
This is a starting point. We can add other components, integrations and specific rules.
Describe your projectIn short
Superior Solutions provides digitalization services for companies in Romania: we put processes, documents, data and responsibilities in order, choose the tools the team can use every day, configure forms and approvals, migrate the agreed data and train people. We work in stages, starting from a single process, so the business keeps running without interruption.
- Who it's for
- Companies where each department has its own spreadsheet, approvals travel by message and information depends on the person who knows the history.
- What's included
- Processes and responsibilities · Organised documents · Forms and approvals · Migration and adoption
- How we start
- We start with the process where information gets lost most often. We validate its use before expanding.
First, in plain words
What we can do
in your business.
We bring order to how information flows and how work gets finished. Sometimes configuring a few tools is enough; other times applications, automation and process changes are needed.
Single source of truth
The place agreed as the reference for a given piece of information, so teams don't work with different versions.
Adoption
The point at which the team actually uses the solution in its day-to-day work.
How we look at the project
Moving a spreadsheet into an application doesn't fix an unclear process. We define what a complete request means, who is responsible for it and when it moves to the next colleague.
01 / Applications in your business
Do these situations sound familiar?
See what we can change.
The examples below show how we think about a solution. We can combine several directions or build a different process, with your business rules, exceptions and integrations.
Choose a situation to see the solution and the result we aim for.
How we can help / Internal requests and approvals
From today's situation,
towards a better process.
We define the form, the mandatory data and the approval route. The request has a status, an owner and a history, and exceptions have an explicit route.
Implementation details
We set deputies, thresholds and the rules for sending a request back for additions. The team must be able to use the process without a long manual.
What changes for you
Visible responsibility. We measure waiting time, returned requests and recurring bottlenecks.
Let's talk about your situationHow we can help / Operational documents and records
From today's situation,
towards a better process.
We establish the source of the information and what uniquely identifies a client, a piece of equipment or a project. We organise documents and access around these records.
Implementation details
Migration includes cleaning, mapping and completeness checks. Archiving and deleting are different actions, with agreed rules.
What changes for you
A shared record. We check duplicates, missing fields and how long it takes to find information.
Let's talk about your situationHow we can help / Visibility for management
From today's situation,
towards a better process.
We define the indicators and sources, then build reports from the recorded activity. Management sees what's in progress, what's late and where a value comes from.
Implementation details
A dashboard doesn't fix data that was never entered. We tie reporting to responsibilities and include the period and freshness of the data.
What changes for you
A shared basis for decisions. We track data completeness and how reports are used in day-to-day work.
Let's talk about your situationDifferent situation or a more complex process? We can combine these directions and build around your business rules.
02 / The project decision
The right solution starts
with choosing the approach.
We organise what exists
When it makes sense
The applications are suitable, but the rules differ between people.
What we take into account
Smaller initial investment; requires clear conventions and sticking to them.
We configure and connect
When it makes sense
The process can be covered by standard tools and integrations.
What we take into account
Gradual implementation; we assess the licences and the tools' limits.
We build specific components
When it makes sense
An important process can't be represented correctly in the available solutions.
What we take into account
Flexibility for the company's rules; dedicated development and maintenance.
03 / From demo to daily use
What we check
before delivery.
A process the team can use
People complete real scenarios with the right roles and access.
Verifiable migration
We compare the important records, documents and relationships before and after the transfer.
Clear responsibilities
Every stage and data category has an owner for operation and updates.
The investment
What drives the budget.
How we assess the value.
We prioritise by frequency, time lost and the consequences of errors. We budget for data cleaning, training and transition; the application alone doesn't produce adoption.
- Processes and departments involved
- The quality of the data to migrate
- Licences, configuration and integrations
- Training, transition and support
Deliverables to define in the proposal
- A process map and responsibilities
- Configured tools and forms
- Migration of the agreed data and its verification
- Training and a user guide
To prepare together
- Involvement of the people who use the process
- Representative documents and files
- Someone responsible for adoption
04 / Follow the steps
Look closer at the mechanism.
Explore an illustrative scenario.
These sequences deliberately simplify part of the process. In your project we can include more systems, branches, approval levels and exceptions. The examples are not packages or the limit of the service.
A job is no longer split across five conversations.
TodayThe address is in a message, the photos on a phone and the report in an Excel file.
With the right solutionOne job sheet brings together the information, the owner and the next step.
The request gets a job sheet with address, context and documents.
Job sheet
- Location
- Filled in on the sheet
- Documents
- In the same place
And when the situation isn't standard?
We check connectivity in the field and the need to work offline before choosing the tool.
Before a decision
Good questions.
A better-defined project.
Guides to compare options, prepare the information and understand what affects implementation.
Digitalizing a Romanian company: how to choose the first process
Where Romanian companies stand compared with the EU, which tax obligations have already moved processes online, and a method for prioritising by real difficulties, dependencies and acceptance criteria.
Read the guideCustom software or SaaS: how to choose for your business
A comparison by processes, integration, total cost and control over data, before you invest in a new application.
Read the guideHow much does it cost to automate a business process?
How to prepare an estimate: process boundaries, integrations, exceptions, recurring costs and a value calculation without invented percentages.
Read the guideQuestions before the project
Details worth
clarifying.
Do we have to digitalize everything at once?
No. We recommend one process with a clear impact, then expanding once the team uses it in practice.
What happens to the existing Excel files?
We assess the structure and quality of the data. We decide what we migrate automatically, what needs cleaning and what we keep as history.
Who helps the employees?
Training and documentation are part of the agreed stage. We also define the internal person who takes operational questions.
Where do we start if we work in Excel, email and on paper?
We follow a real process from request to result: who enters information, where it's approved and how exceptions are handled. We choose the first shared record, the data to migrate and the people who will use it. We keep the tools that help and change things where there's a proven need.
Do you include data migration and team training?
We can include them in the project, with defined volume, checks, responsibilities and training sessions. Migration requires cleaning the data, a trial import and a plan for switching to the new system. We decide who manages the data and access rights afterwards.
Let's discuss your case
Where do
we start?
We start from a process in which information gets lost or work gets stuck. We follow it with the people who use it before choosing the tools.